Careers at Stan’s

Job Title: Service Technician   

Work Hours: Full time

Salary Range: Up to 95K/YR

Department: Service Department

Reports to: Service Manager

Job Description

Primary Responsibilities

• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Operate company vehicle as needed
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Maintain professional appearance and attitude at all times
• Complete all service related forms properly
• Diagnose and troubleshoot residential and light commercial equipment, present repair and replacement options.
• Complete service repairs as approved by customer
• Perform the following technical duties:

• Ability to perform routine preventative maintenance on a wide variety of residential and light commercial equipment without supervision
• Electrical and refrigeration principles
• Ability to read and interpret wiring diagrams and blueprints
• Service tools and testing devices
• Ability to diagnose most residential & light commercial system problems, recommend and perform repairs

• Provide all customers with new / renewal maintenance agreement program information
• Acquire residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Ability to work staggered schedule if required
• On call status for emergency service as required
• Ability to perform routine preventative maintenance on residential and light commercial equipment with minimal assistance and supervision
• Other duties as assigned

Competencies

• Customer/Client Focus
• Facilities maintenance
• Technical skills
• Certificates
• Time Management

Required Qualifications

• Valid driver’s license
• EPA Universal Refrigerant Handling License
• Demonstrate willingness to invest in tools used in Service of HVAC equipment
• Demonstrate willingness to invest time in service training seminars and classes
• Work from 28′ extension ladder and 12′ step ladder
• Understand and communicate benefits of preventative maintenance
• Demonstrate customer service skills and have ability to communicate clearly, ideas and explanations of problems to customers and coworkers
• Working toward acquiring NATE certification

Inquire Now!

Job Title: Service Dispatcher   

Work Hours: Full Time, M-F with rotating Saturdays

Salary Range: $15.00 – $18.00 Hourly Rate

Department: Service Department

Reports to: Service Manager

Job Description

Primary Responsibilities

• Develop routes for Technicians by creating dispatch tickets for all service calls
• Dispatch Technicians from home to first call and maintain contact with technicians throughout the day one call at a time
• Take incoming customer calls and meet customer scheduling needs
• Maintain the dispatch board /schedule
• Forecast workload for future work
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
• Make calls to responsible party regarding invoices
• Respond to all messages left overnight
• Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals
• Complete service agreements for new customers
• Maintain customer history files in database
• Update service database from service ticket
• Other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of procedures involved in dispatching customer service
• Knowledge of geographical service area
• Skill in oral and written communication
• Skill in handling multiple tasks and prioritizing
• Skill in problem solving and finding alternatives
• Using computers and related software applications
• Strong attention to detail
• Ability to assess customer’s needs or wants
• Ability to quickly and accurately obtain appropriate information

Required Qualifications

• Experience working in HVAC or similar industry
• One year of dispatch experience
• One year of customer service experience
• Experience responding to phone and email inquiries from internal and external customers, answering customer requests and inquiries regarding services
• Database or software experience, including data entry and researching customer account information
• Must be able to work a flexible schedule that includes occasional evenings, rotating Saturday shifts, and holidays

Inquire Now!