Join Our Talented Team

The Stan’s AC team is always looking for highly qualified, motivated people to join our family. At Stan’s AC, we give you the tools and education to grow your career working for the leading HVAC provider in the greater Austin area.

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Current Openings

Service Technician

Job Title: Service Technician   

Work Hours: Full time

Salary Range: Up to 95K/YR

Department: Service Department

Reports to: Service Manager

 

Job Description

Primary Responsibilities

  • Arrive at jobsite at scheduled time and location as dispatched
  • Relocate from one jobsite to another jobsite as dispatched during the workday
  • Operate company vehicle as needed
  • Follow instructions from supervisor and/or dispatcher and carry out in timely manner
  • Maintain professional appearance and attitude at all times
  • Complete all service related forms properly
  • Diagnose and troubleshoot residential and light commercial equipment, present repair and replacement options.
  • Complete service repairs as approved by customer
  • Perform the following technical duties:
  • Ability to perform routine preventative maintenance on a wide variety of residential and light commercial equipment without supervision
  • Electrical and refrigeration principles
  • Ability to read and interpret wiring diagrams and blueprints
  • Service tools and testing devices
  • Ability to diagnose most residential & light commercial system problems, recommend and perform repairs
  • Provide all customers with new / renewal maintenance agreement program information
  • Acquire residential planned maintenance agreements
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options following company guidelines
  • Ability to work staggered schedule if required
  • On call status for emergency service as required
  • Ability to perform routine preventative maintenance on residential and light commercial equipment with minimal assistance and supervision
  • Other duties as assigned

 

Competencies

  • Customer/Client Focus
  • Facilities maintenance
  • Technical skills
  • Certificates
  • Time Management

 

Required Qualifications

  • Valid driver’s license
  • EPA Universal Refrigerant Handling License
  • Demonstrate willingness to invest in tools used in Service of HVAC equipment
  • Demonstrate willingness to invest time in service training seminars and classes
  • Work from 28′ extension ladder and 12′ step ladder
  • Understand and communicate benefits of preventative maintenance
  • Demonstrate customer service skills and have ability to communicate clearly, ideas and explanations of problems to customers and coworkers
  • Working toward acquiring NATE certification

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Service Dispatcher

Job Title: Service Dispatcher   

Work Hours: Full Time, M-F with rotating Saturdays

Salary Range: $15.00 – $18.00 Hourly Rate

Department: Service Department

Reports to: Service Manager

 

Job Description

Primary Responsibilities

  • Develop routes for Technicians by creating dispatch tickets for all service calls
  • Dispatch Technicians from home to first call and maintain contact with technicians throughout the day one call at a time
  • Take incoming customer calls and meet customer scheduling needs
  • Maintain the dispatch board /schedule
  • Forecast workload for future work
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
  • Make calls to responsible party regarding invoices
  • Respond to all messages left overnight
  • Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals
  • Complete service agreements for new customers
  • Maintain customer history files in database
  • Update service database from service ticket
  • Other duties as assigned

Knowledge, Skills, and Abilities

  • Knowledge of procedures involved in dispatching customer service
  • Knowledge of geographical service area
  • Skill in oral and written communication
  • Skill in handling multiple tasks and prioritizing
  • Skill in problem solving and finding alternatives
  • Using computers and related software applications
  • Strong attention to detail
  • Ability to assess customer’s needs or wants
  • Ability to quickly and accurately obtain appropriate information

Required Qualifications

  • Experience working in HVAC or similar industry
  • One year of dispatch experience
  • One year of customer service experience
  • Experience responding to phone and email inquiries from internal and external customers, answering customer requests and inquiries regarding services
  • Database or software experience, including data entry and researching customer account information
  • Must be able to work a flexible schedule that includes occasional evenings, rotating Saturday shifts, and holidays

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