Job Title: Service Technician
Work Hours: Full time
Salary Range: Up to 95K/YR
Department: Service Department
Reports to: Service Manager
Job Description
Primary Responsibilities
- Arrive at jobsite at scheduled time and location as dispatched
- Relocate from one jobsite to another jobsite as dispatched during the workday
- Operate company vehicle as needed
- Follow instructions from supervisor and/or dispatcher and carry out in timely manner
- Maintain professional appearance and attitude at all times
- Complete all service related forms properly
- Diagnose and troubleshoot residential and light commercial equipment, present repair and replacement options.
- Complete service repairs as approved by customer
- Perform the following technical duties:
- Ability to perform routine preventative maintenance on a wide variety of residential and light commercial equipment without supervision
- Electrical and refrigeration principles
- Ability to read and interpret wiring diagrams and blueprints
- Service tools and testing devices
- Ability to diagnose most residential & light commercial system problems, recommend and perform repairs
- Provide all customers with new / renewal maintenance agreement program information
- Acquire residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines
- Ability to work staggered schedule if required
- On call status for emergency service as required
- Ability to perform routine preventative maintenance on residential and light commercial equipment with minimal assistance and supervision
- Other duties as assigned
Competencies
- Customer/Client Focus
- Facilities maintenance
- Technical skills
- Certificates
- Time Management
Required Qualifications
- Valid driver’s license
- EPA Universal Refrigerant Handling License
- Demonstrate willingness to invest in tools used in Service of HVAC equipment
- Demonstrate willingness to invest time in service training seminars and classes
- Work from 28′ extension ladder and 12′ step ladder
- Understand and communicate benefits of preventative maintenance
- Demonstrate customer service skills and have ability to communicate clearly, ideas and explanations of problems to customers and coworkers
- Working toward acquiring NATE certification
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